General FAQs

Yes, we have plenty of free parking spaces at most centres. In Central London you will need to pay for parking or travel by public transport. Check each location page for more info.

On most of our packages you can split the weeks up if you cannot commit to the block style learning. For example our 2365 courses usually run 2 weeks on 2 weeks off.

Some of our qualifications require experience but most don’t, each course page will advise you of the experience required.

No, we provide all the necessary tools and materials to undertake your training.

We are able to accept credit /debit cards and bank transfers via BACS and CHAPS, there are also various pay as you go, loan and funding options. Visit our ‘paying for your course’ page for more info.

VAT is only applicable to course fees. Awarding body fees such as C&G fees are VAT exempt. The website displays the VAT exempt cost and a total price. The total price is calculated by adding the C&G fee if applicable to the Course Fees and the VAT. The VAT exempt price is simply the Course fee (Ex VAT) added to any C&G fees if applicable. This is why the difference between the two prices is not always exactly 20%. A breakdown can be provided on your invoice or payment receipt on request.

We generally advise 6-8 weeks although most certificates will arrive sooner. The reason for this is that often exams and assessments have to be quality checked and verified.

IMPORTANT NOTE: If you have booked a package of courses we will send all the certificates in one go. If you are in centre simply ask over the counter if we already have any of your certificates.

Monday to Friday Start 9.00 A.M. Finish 4.00 P.M. however this can vary.

If you click on the books tab on the course page it will show you what books you require, we have direct links to amazon on our website where you can purchase the books for the most cost effective prices. We will also send you a book list when you book your course. We do stock books in centre but can not guarantee stock unless paid for in advance.

Most centres are near food outlets or will have a lunch wagon that turns up on site. We will send more details in your induction instructions for each centre.

We have some of the highest pass rates in the UK, on average 90% + and on some courses such as 18th edition where pass rates are 98%.

To secure your place immediately a deposit may be paid and the total balance will be payable 21 days before the course start date. On longer courses we also offer pay as you learn and loan options.

For all online exams you will find out your results straight away. Written papers and other assessments may take a few weeks.

The courses are in this format due to large amounts of information needing to be digested. We have found this format to be the most successful way of doing this and our learners prefer it.