Apprenticeship Complaints Procedure

Apprenticeship Complaints Procedure

A complaint is a situation in which an Apprentice or an Apprentices Employer raises a concern that they may have with regards to their training programme.

Trade Skills 4U will treat your complaint as confidential at all times, and will deal with it in the following way:

• All complaints will be dealt with in a prompt and fair manner.
• Please email any complaints to apprenticeshipcomplaints@tradeskills4u.co.uk
• Complaints emails will be acknowledged within 5 working days.
• A full response will be sent within 10 working days. If this is not possible, an email will be sent advising the complainant of the delay and stating the timeline as to when the full response will be received.
• Should the complainant be unhappy with the response and wish to continue the complaint we request the complainant explains the reasons why in an email within 5 working days.
• Once the email is received an email receipt will be sent within 5 working days.
• The complaint will be escalated to a Senior Manager to investigate further.
• Once the investigation has been carried out a summary of the complaint will be sent with a final decision confirming the outcome of the complaint within 20 working days.

If the complainant is still not satisfied with the outcome by clicking on this link shown below the complainant can contact the Education & Skills Funding Agency, who will help resolve the complaint.